FAMILY LAW

How Much Compensation Can You Claim for a Personal Injury in Queensland?


There is no standard payout for a personal injury claim. Compensation is assessed according to the particular injury, its consequences and the financial loss suffered by the individual.


By Katie Chan

Commercial in Confidence: All you need to know

It is said that knowledge is power, and nowhere is this truer than in the business world. In today's competitive marketplace, companies are constantly striving to gain an edge in a very competitive economy. One way they can do this is by keeping their plans and strategies secret. 


This is where commercial in confidence comes in. By legally protecting information such as business plans, product designs, sensitive financial information, and marketing strategies, businesses can make sure that their business affairs stay private.


Commercial in confidence is any information that could give a business an advantage over its competitors. When businesses share commercial in confidence with others, they typically do so under strict non-disclosure agreements that forbid the recipient from disclosing the information to anyone else. 


Violating such an agreement can lead to serious consequences, including legal action and financial damages. Consequently, businesses must be very careful about whom they share commercial in confidence and under what circumstances.

Types of Business confidential information

There are three main types of business confidential information in Australia.

Financial information


This includes information relating to a company's financial position, performance or prospects. It can include balance sheets, profit and loss statements, and cash flow projections.


A company's financial information is a critical part of understanding its overall health and performance. Financial statements can provide insights into a company's overall financial position, as well as its performance over time. 


They can also be used to compare a company's financial situation to that of its peers. Understanding a company's financial information can help investors make more informed decisions about whether or not to invest in the company.


Product information


This includes information about a company's products or services, such as pricing, design, production methods and marketing plans.


A company's product information is a vital part of its marketing strategy. This information will eventually help potential customers to understand what the product is and how it can benefit them. 


Product information can also help to differentiate a company's products from its competitors.


Personnel information


This includes information about a company's employees, such as skills, training, experience and salaries.


Personnel information is a crucial component of any business. This type of information can help a company to assess the skills and training of its employees, as well as their experience and salaries. 


This data can be used to make decisions about hiring, promotions and raises. In addition, personnel information can be used to identify potential problem areas within a company. 


For example, if a high proportion of employees are leaving after a short period of time, this may indicate that there are issues with the company's culture or training program. This information may be misused in the wrong hands, and hence is important to keep it under wraps.


As a business, you will undoubtedly have information that you need to keep confidential. This could be anything from your company's financial records to sensitive customer data. safeguarding this information is vital to the success and security of your business.

How do you safeguard confidential information?

There are a number of ways you can safeguard confidential information, including:

Encrypting files and storing them in a secure location


When it comes to security, there are often multiple layers that can be employed in order to better protect sensitive information. For example, encrypting files and storing them in a secure location is one way to ensure that only authorised individuals have access to the data. While this may seem like a fairly straightforward process, there are actually a number of factors that need to be taken into account in order to ensure the security of the data.


  • The encryption method that is used needs to be strong enough to resist brute force attacks. 
  • The key that is used to encrypt the data needs to be properly managed and stored in a secure location. 
  • The data itself needs to be stored in a location that is not easily accessible by unauthorised individuals. 


It is possible to create a very effective security system for protecting sensitive data with encryption. In addition, you can take measures to control who has access to confidential information, such as restricting access to certain individuals on a need-to-know basis. 


Password protecting access to important files and systems


In today's world, cybercrime is a real and growing threat. Hackers can gain access to important files and systems, causing serious damage. As a result, it is more important than ever to password protect access to important files and systems. 


By using strong passwords that are difficult to guess, you can help to prevent hackers from gaining access to your data. In addition, you should also keep your passwords confidential and change them on a regular basis. By taking these steps, you can help to keep your data safe from cybercrime. This also helps you keep track of what you are sharing in commercial in confidence, as you may have to share passwords temporarily.


Draw strong contracts


If you absolutely have to share information, make sure you draw iron-clad contracts first with proper confidentiality clauses. When it comes to safeguarding commercially sensitive information, there are a few key things to keep in mind. 


First and foremost, always use a nondisclosure agreement (NDA) when sharing confidential information with another party. This will help ensure that intellectual property remains protected and does not end up in the wrong hands.


Another important thing to remember is to limit the amount of information that you share with others. Only share what is absolutely necessary and make sure that all confidential information is stored securely. Always be careful when discussing confidential information in public or online, as it can be easily overheard or seen by others.


Restricting access to certain areas 


In many organisations, there is a need to restrict access to certain areas or information to only those who need it. This can be for security reasons, to protect commercially confidential information and intellectual property or to prevent unauthorised personnel from causing harm. 


There are several ways to achieve this, such as using physical barriers, locking doors, or using security cameras. Another option is to use software-based controls, such as password-protected files or user accounts with limited permissions. 


Whatever the approach, it is important to have a clear and well-documented policy in place so that everyone understands what is allowed and what is not.


Ensuring that all staff are aware of their responsibility to keep the information confidential


In today's world, information is one of the most valuable commodities. Whether it is customer data, financial records, or trade secrets, businesses go to great lengths to protect their information. 


One of the most important ways to protect confidential business information is to ensure that all staff are aware of their responsibility to keep information confidential. By making sure that all employees understand the importance of confidentiality, businesses can help to create a culture of discretion and security. 


In addition, businesses should have clear policies and procedures in place to ensure that information is only shared on a need-to-know basis. 


Implementing these measures will help to protect your confidential information from being accessed by unauthorised individuals.


If you have any questions about safeguarding confidential information, or if you need assistance in implementing any of the measures listed above, please contact our team of experts. We are always here to help with our legal services.

Establishing a confidential agreement

A confidentiality agreement is a legally binding contract between two or more parties, in which the parties agree to exchange confidential information and keep it secret. The confidential information may be any type of information, including trade secrets, business plans, financial information, or other sensitive information. 


​​In Australia, a confidentiality agreement (also called a non-disclosure agreement or NDA) is a legally binding contract between two parties in which one party agrees to not disclose information that may be considered confidential. 


The purpose of a confidentiality agreement is to protect sensitive information from being made public. This type of agreement is often used when businesses are seeking to protect their trade secrets or other proprietary information. Confidentiality agreements can be either written or oral, but it is generally advisable to have a written agreement in place so that there is no confusion about the terms of the agreement. 


When drafting a confidentiality agreement, it is important to clearly identify what information will be considered confidential and to ensure that all parties understand their obligations under the agreement. 

Components of a Confidentiality Agreement 

A well-written confidentiality agreement can help to protect your business's confidential information and maintain its competitive edge.


In Australia, there are several key components that must be included in a confidentiality agreement in order for it to be legally binding. 



  • The parties involved must be clearly identified. 
  • The scope of the agreement must be defined, specifying what information is to be considered confidential and how it can be used. 
  • There must be a clear expiration date for the agreement. 


By including these essential elements, businesses can protect their confidential information from unauthorised disclosure.

Contract clauses

In Australia, contract clauses involving commercial in confidence are common. These clauses are designed to protect confidential information from being disclosed to third parties without the consent of the party who owns the information. A typical clause will state that:



  • the parties agree not to disclose any confidential information to any person or entity outside of the contract.
  • the specific type of information that is considered confidential, such as business plans or financial records. 


In order to be effective, contract clauses involving commercial in confidence must be clear and concise. They should also be tailored to the specific needs of the parties involved.


When entering into a commercial contract, it is important to protect your confidential information. In Australia, this can be done by including a clause in the contract that requires the other party to keep the information confidential. 


The clause should specify what information is to be kept confidential, and how long the confidentiality obligation will last. It is also important to make sure that you have the right to enforce the clause if the other party breaches it. 


Otherwise, you may find yourself without any recourse if your confidential information is leaked. Including a well-drafted confidentiality clause in your commercial contracts will help to protect your business interests and give you peace of mind.

Obligation of Confidence 

The obligation of confidence is a legal doctrine that prohibits the disclosure of confidential information without the consent of the person who provided the information. 


The doctrine is typically used to protect trade secrets, but it can also apply to other types of information, such as sensitive business or personal information. 


In the commercial context, the obligation of confidence can arise in a variety of circumstances, such as when a company enters into a nondisclosure agreement with another party. The obligation of confidence can also be implied by the nature of the relationship between two parties, such as when one party provides confidential information to another in order to obtain a business advantage. 


Violating the obligation of confidence can give rise to a variety of legal claims, such as breach of contract or defamation.


This protection is typically used in scenarios where one party has shared confidential information with another party in the course of doing business. 


The obligation of confidence requires the receiving party to keep the information secret and to only use it for the purpose for which it was intended. As such, it is important for businesses to take steps to ensure that their employees and contractors understand and respect the obligations of confidence.

Duty of Confidence

In the commercial world, the term "duty of confidence" refers to a legal obligation to keep certain information private. This information can include anything from customer lists and marketing plans to manufacturing processes and financial data, anything that could be used to harm your company or give your competitors an unfair advantage. 


This duty can arise in a number of ways, but most commonly it is either expressly stated in a contract or implied by law. Under both contract law and common law, an individual who discloses confidential information without authorisation can be held liable for damages. 


The duty of confidence is an important part of doing business, and it helps to ensure that sensitive information is not mishandled. By respecting the duty of confidence, businesses can protect their interests and maintain the trust of their customers.

Breach of Confidence

A breach of confidence occurs when someone discloses information that was supposed to be kept secret. This can be devastating to a company, as it can lead to the loss of customers, competitive advantage, and even legal action.


There are many ways to prevent a breach of confidence, such as having strict confidentiality agreements in place, ensuring that only authorised personnel have access to sensitive information, and encrypting all confidential data.


For example, if an employee discloses confidential information about their company to a competitor, this may give the competitor an unfair advantage. Sometimes, former employees violate confidentiality agreements and disclose sensitive information to outsiders.

Conclusion

Commercial in confidence is a legal term that refers to any information a business wants to keep secret. This could be anything from future product designs and marketing plans to sensitive financial information. By keeping this information confidential, businesses can make sure they stay ahead of the competition. 


So, what can your business do to protect its confidential information? The best way is to
get in touch with a legal team who understands the ins and outs of commercial in confidence. 


At KMB Legal, we have years of experience helping businesses just like yours keep their secrets safe.
Contact us today for more information on how we can help you.

FAQs

Who has Duty of Confidence?


The duty of confidence can arise in a variety of circumstances, and it is important to be aware of when it applies. The receiver of the confidential information is usually held responsible. 


The duty of confidence generally arises when an individual has been entrusted with confidential information by their employer. This could include information about the employer's business plans, strategies, or customers. 


The duty of commercial in confidence also applies to any information that an individual has promised to keep confidential, such as trade secrets or proprietary information. In some cases, the duty of confidence may also extend to personal information, such as medical records or financial information.


When can you legally break Confidentiality?



There are situations where confidentiality may be legally broken. For example, if a company is required to disclose information by law or court order, it may be forced to break confidentiality. 


Additionally, if there is reason to believe that disclosure is necessary to prevent imminent harm, confidentiality may be broken in order to protect the health and safety of individuals. In general, confidentiality should only be broken in situations where there is a clear legal or ethical justification for doing so. Otherwise, businesses risk damaging their relationships and losing the trust of their clients.


What happens if you break confidentiality?


When you are given confidential information, it is important to remember that this information is not meant for public consumption. If you break confidentiality, you could face serious consequences, including legal action. 


In some cases, breaking confidentiality can also lead to a loss of trust, which can damage relationships and make it difficult to do business in the future. When you sign a non-disclosure agreement, you are agreeing to keep information confidential. 


If you break this agreement, you could be sued for breach of contract. In addition, divulging confidential information can have a negative impact on the person or company who entrusted you with this information. 


They may feel betrayed and choose to sever ties with you as a result. It is important to take confidentiality agreements seriously and to think carefully before sharing any sensitive information.


Can therapists break confidentiality?



In Australia, therapists are bound by confidentiality except in very specific circumstances. These circumstances include if the client is at risk of harming themselves or others, if there is suspicion of child abuse, or if the therapist is ordered to disclose information by a court. In all other cases, therapists must keep information disclosed to them by clients confidential. 


This means that they cannot share this information with anyone without the client’s expressed permission. The only exception to this rule is if the therapist believes that disclosure is necessary to prevent serious harm. In such cases, the therapist may choose to break confidentiality in order to contact authorities or take other appropriate measures.


Does confidentiality apply after death?



In Australia, the concept of confidentiality is closely linked to the law of privacy. The law of privacy protects an individual's right to keep their personal information confidential and private. After someone dies, their right to privacy is transferred to their estate. 


This means that the executor of the estate has a duty to keep the deceased person's information confidential. 


However, there are some exceptions to this rule. For example, if the deceased person has left instructions in their will for their information to be disclosed after their death, then the executor may disclose this information. 


In addition, if the disclosure of information is necessary to prevent a crime or protect public safety, then the executor may also disclose this information.


What is the difference between confidential and commercial in confidence?


The terms confidential and commercial in confidence are often used interchangeably, but there is a key difference between the two. Something that is considered confidential is meant to be kept secret, while something that is commercial in confidence may be shared with those who have a need to know. 


For example, a company's financial records would be considered confidential, while the existence of a new product line would be considered commercial in confidence. 


In general, information that is considered confidential is more sensitive, and its disclosure could lead to negative consequences. As such, it is important to be aware of the distinction between the two terms.

By Katie Chan September 17, 2026
One of the first questions people often ask after an accident is: “How much compensation could I receive?” There is no fixed amount for a particular injury in Queensland. Two people can suffer apparently similar injuries but have significantly different claims because the impact on their lives, employment, future earning capacity and treatment needs may be very different. For example, an injury that prevents a tradesperson from returning to physical work may have very different financial consequences from the same injury sustained by someone who can continue working without any reduction in income. The value of a personal injury claim therefore depends on the individual circumstances rather than simply the diagnosis. What Does Personal Injury Compensation Cover? Depending on the type of claim and the circumstances, compensation may include several different categories of loss, commonly referred to as heads of damage . These can include: pain and suffering; past loss of income; future economic loss or reduced earning capacity; medical and rehabilitation expenses; future treatment expenses; and in appropriate cases, care and assistance. The rules applying to each category can differ depending on whether the claim involves a motor vehicle accident, public liability accident or workplace injury. Pain and Suffering Compensation for pain and suffering is generally referred to as general damages . It recognises the non-financial consequences of an injury, which can include pain, suffering and loss of quality or enjoyment of life. In Queensland, general damages for many personal injury claims are assessed using an Injury Scale Value (ISV) system. An injury is assigned an ISV within the applicable range according to matters including its nature and severity. The ISV is then used to determine the amount of general damages under the applicable legislation and regulations. For Queensland CTP claims, MAIC confirms that the ISV scale runs from 0 to 100 and that not every injury is sufficiently serious to attract an award of general damages. The amount for pain and suffering therefore cannot reliably be determined simply by looking up the name of an injury. Past Loss of Income If an injury prevents you from working, causes you to reduce your hours or affects the work you are able to perform, compensation may potentially include income you have already lost. Evidence may include: payslips; tax returns; PAYG records; employer records; records of overtime; business financial records for self-employed people; and medical evidence concerning your capacity to work. MAIC confirms that CTP compensation can include wages lost because a person has been unable to work as a result of their injuries. The assessment becomes more complicated for people whose income fluctuates, business owners, self-employed people or those whose career trajectory was expected to change. Future Economic Loss For significant injuries, future economic loss can be one of the largest components of a personal injury claim . The question is not simply whether you are currently working. An injury may leave someone capable of returning to employment but nevertheless reduce their ability to: work the same hours; perform overtime; undertake physically demanding duties; obtain promotions; continue in their existing occupation; compete for other employment; or remain in the workforce for as long as otherwise expected. Queensland legislation specifically permits consideration of matters including a person's age, work history, actual loss of earnings and permanent impairment when future earnings cannot be precisely calculated. This is why a person who has returned to work may still potentially have a claim for future economic loss. Medical and Rehabilitation Expenses A personal injury claim may also include reasonable expenses caused by the injury. Depending upon the circumstances, these might include: GP and specialist appointments; physiotherapy; psychological treatment; medication; surgery; rehabilitation; occupational therapy; medical equipment; and travel associated with treatment. Future treatment can also be relevant where medical evidence establishes that further treatment will probably be required. For CTP claims, MAIC expressly identifies both past and future treatment and rehabilitation as matters that can form part of a claim. Care and Assistance A serious injury may affect a person's ability to perform ordinary activities such as cleaning, cooking, gardening, personal care or looking after children. Depending upon the applicable legislation and whether statutory thresholds are satisfied, compensation may potentially be available for necessary care or assistance. The precise requirements are technical and vary according to the type of claim, so the fact that family or friends have provided assistance does not automatically mean that compensation will be payable for that care. It is nevertheless useful to keep a record of significant assistance required because of an injury. Why Can Two People With the Same Injury Receive Different Compensation? Consider two people who each sustain a significant knee injury. One works primarily at a desk, returns to full-time employment and has relatively limited future treatment requirements. The other works in a physically demanding occupation and can no longer perform the duties required for that work. Although the medical diagnosis may be similar, the second person's injury may produce considerably greater economic loss. Other factors that can affect compensation include: age; occupation; pre-injury income; employment history; severity of the injury; permanent impairment; prognosis; future treatment requirements; capacity to return to work; pre-existing medical conditions; need for care and assistance; and whether the injured person contributed to the accident. This is why meaningful assessment requires considerably more information than the name of the injury. Does Permanent Impairment Determine How Much Your Claim Is Worth? Permanent impairment can be important, but it is not necessarily the same thing as the overall value of a common law claim . An impairment assessment measures the permanent medical effect of an injury according to prescribed criteria. A damages claim considers broader consequences, particularly the person's financial loss and future circumstances. This distinction is particularly important in workers’ compensation matters. WorkSafe Queensland explains that common law damages can include pain and suffering, past and future economic loss and past and future medical costs. The assessment can take account of factors including the worker's age, remaining working years, impairment, income and employment prospects. Related article: Workers’ Compensation Claims in Queensland: What Injured Workers Need to Know Does Being Partly at Fault Reduce Compensation? It can. If an injured person contributed to the accident through their own negligence, compensation may be reduced to reflect their share of responsibility. For example, MAIC confirms that a person who was partly responsible for a motor vehicle accident may still make a CTP claim, but their compensation may be reduced. Similar principles concerning contributory negligence can arise in other common law personal injury claims. The effect depends on the circumstances of the particular accident. Are Motor Vehicle Accident Claims Calculated Differently? Motor vehicle accident claims in Queensland are made through the CTP scheme where another driver was wholly or partly responsible. Compensation may potentially include: treatment and rehabilitation; past and future loss of income; general damages for qualifying injuries; and certain legal costs and disbursements. Each claim is individually assessed according to the injury and the claimant's circumstances. Related article: What to Do After a Motor Vehicle Accident in Queensland What About Public Liability Claims? Public liability claims can arise where an injury was caused by another party's negligence in a place such as a shopping centre, restaurant, business premises, private property or public area. The value of the claim depends not only on the injuries and resulting loss but also on liability. If liability is disputed or the claimant is found partly responsible for the accident, this can affect the amount ultimately recovered. Related article: Public Liability Claims in Queensland: What You Need to Know What About Workplace Injuries? Workers’ compensation requires an important distinction between statutory compensation and common law damages . Statutory benefits can include weekly compensation, medical and rehabilitation expenses and, where applicable, lump-sum compensation for permanent impairment. A common law claim is different. It requires the worker to establish that the employer breached its duty of care and that the breach caused the injury and loss. Where a common law claim succeeds, damages may include past and future economic loss, pain and suffering and medical expenses. Can an Online Compensation Calculator Tell You What Your Claim Is Worth? Online compensation calculators should be treated cautiously. A calculator cannot properly assess matters such as: whether another party is legally liable; competing medical evidence; the likelihood of future surgery; whether you will return to your previous occupation; your future career progression; the effect of an injury on a business owner's income; pre-existing conditions; contributory negligence; or the strength of the available evidence. At best, an online calculator may illustrate certain components of a claim. It should not be treated as a reliable valuation of an individual personal injury matter. When Can the Value of a Claim Be Properly Assessed? It is often difficult to accurately assess a personal injury claim immediately after an accident. The medical position may still be developing. Further treatment or surgery may be required. It may not yet be known whether the person will return to their previous employment or whether the injury will cause permanent restrictions. MAIC advises CTP claimants that they do not need to rush to settle and should consider how their injuries may affect them in the future. This is important because a settlement ordinarily represents the final resolution of the claim. Once the longer-term medical and financial consequences are reasonably clear, the claim can generally be assessed more meaningfully. Evidence Is Important When Assessing Compensation The value of a personal injury claim needs to be supported by evidence. Depending upon the claim, this may include: medical records; specialist reports; independent medical assessments; tax returns; payslips; employment records; business financial statements; receipts for expenses; treatment records; and evidence concerning future employment capacity. Keeping appropriate records from an early stage can therefore be important. There Is No “Average” Personal Injury Payout It can be tempting to compare a claim with another person's settlement or an amount reported online. Those comparisons can be misleading. A settlement involving a particular injury does not establish what another person with the same diagnosis should receive. The proper question is not simply: “What is this injury worth?” It is: “What losses has this injury caused this particular person, and what losses is it likely to cause in the future?” That distinction is central to understanding personal injury compensation. 
By Katie Chan September 17, 2026
Injured at work in Queensland? Learn how workers’ compensation claims work, what benefits may be available and the difference between statutory and common law claims.
Uneven public walkway representing a potential public liability hazard in Queensland
By Katie Chan September 17, 2026
Injured in a public place or on someone else’s property? Learn how public liability claims work in Queensland, what must be proved and important claim requirements.